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Language: English
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Frequently Asked Questions
Getting Started
Is online gambling legal?
How old do I need to be to play gambling games?
How can I play gambling games on CasX?
What devices can I play on?
Do I need to download an app to play casino games or anything else?
Is CasX.io compatible with VPNs?
What should I do if I lost my email address/password?
Can I create multiple accounts?
Can I use multiple cryptocurrencies?
Can I play games without registering?
What should I do if I encounter any technical issues?
Bonuses and Promotions
Are there any bonuses available for new casino players?
Do you provide bonuses for Sportsbook users?
How can I claim my bonuses?
Do you offer no-deposit bonuses for new players?
I made a deposit but didn’t receive the bonus. Why might that be?
What are free spins?
What does cashback mean?
Are there wagering requirements for bonuses?
Where can I find the latest promotions?
Is it possible to combine multiple promotions?
Do you offer a loyalty program for regular players?
Can I withdraw my bonus funds right away?
What happens if I forget to claim a bonus?
How does the cashback promotion work?
When will the cashback be credited to my account?
Does using cashback contribute to earning more cashback?
Deposit Methods
What deposit options can I use?
Which cryptocurrency should I use?
How long does a deposit take to process?
What are the minimum and maximum deposit limits?
Are there any daily, weekly, or monthly deposit limits?
Will I incur any transaction fees for deposits?
Can I purchase cryptocurrency on CasX.io?
Can I convert cryptocurrency during the deposit process?
What should I do if my deposit transaction fails?
Withdrawal Methods
What withdrawal methods are available?
How long does a withdrawal take to process?
Will I incur any transaction fees for withdrawals?
What are the minimum and maximum withdrawal limits?
What happens if my withdrawal exceeds the limit?
Are there any wagering requirements for the deposited amount?
Can I convert my funds to another currency during the withdrawal process?
Can I cancel my withdrawal request?
Playing Games of Chance with Cryptocurrency
What is cryptocurrency?
What are the advantages of using cryptocurrency?
Is it safe to use cryptocurrency?
How can I make a deposit using cryptocurrency?
How can I withdraw using cryptocurrency?
What are the best cryptocurrencies?
Are there any recommended wallets for cryptocurrencies?
Games and Providers
What games can I play on CasX.io?
Which game providers are available on CasX.io?
Are there jackpot slot games?
Are new games regularly added to the platform?
Are the games fair?
Can I play games for free?
Do you offer provably fair games?
Can I access the games from my mobile device?
Are there any restrictions on which games can be played?
Security and KYC
Is KYC mandatory?
Is my data protected?
When does the KYC process start?
What documents do I need to provide to complete KYC?
How do I submit my documents for verification?
How long will it take to approve my documents?
What happens if I don’t complete the KYC process?
Why were my documents rejected?
Support
What steps should I take if I encounter an issue with my account?
What are the working hours for your customer support team?
How can I reach out to customer support for assistance?
How long does it typically take to receive a response from customer support?
Do you provide support in multiple languages?
Is there a way for me to share feedback about my experience?
Affiliates
Is there an affiliate program?
Are there any special requirements to join the affiliate program?
Responsible Gambling
What is responsible gambling?
How can I tell if I have a gambling problem?
What measures are in place to promote responsible gambling?
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